Enterprise Quality Credit Report

Company Profile

Qingdao Hailida Gearbox Co., LTD (hereinafter referred to as "Qingdao Hailida") was established in May 2004, a joint-stock company formed by the reorganization of the former Qingdao No. 1 Gear Factory. The company is located at No. 18, Longkou Road, Laixi City. It mainly engages in the research, development, production, sales, and service of engineering machinery gearboxes.

Excellent product quality and perfect after-sales service have won the trust of customers, with customers throughout nearly 30 provinces and cities across the country. The company's clients are all first-class domestic engineering machinery manufacturers, and it has received the highest honors from many host factories, such as "Excellent Strategic Supplier," "Quality Excellence Award," and "Timely Service Award." The lifting mechanism of small-tonnage automobile cranes has replaced imported products in the host, and is sold to many countries and regions in the Middle East, Central Asia, and West Asia along with the host. It has performed exceptionally well in competition with international giants, establishing a high-end image of "Made in China" together with the host, and is favored by numerous users.

In the domestic market, the company attaches importance to brand protection and has registered the "Zhiyuan" trademark in international classifications 7 and 12. In product sales, the company has achieved full coverage of high-end products in the engineering machinery gearboxes and components sector of the heavy machinery manufacturing industry. The "Zhiyuan" brand is positioned in the high-end market. Products have been recognized as "Qingdao Famous Brand" and "Shandong Provincial Famous Brand," and the "Zhiyuan" trademark has been recognized as a famous trademark of Qingdao City; in 2021, the company was named a Shandong Province "Specialized and New" enterprise and a "Specialized and New" "Small Giant" enterprise.

Quality Credit Report

I. Enterprise Quality Philosophy

Qingdao Hailida always adheres to the enterprise spirit of "scientific pragmatism, integrity and responsibility, pioneering innovation, and partnership for win-win results," continuously improving its independent innovation capabilities and creating value for customers. The company takes economic benefits as its center, focuses on process quality control, and revolves around the production and operation goals of high quality, high output, and low consumption. It continuously carries out technological transformation and construction, and integrates the quality management philosophy into the entire process of enterprise operation, allowing quality awareness to penetrate the hearts of every employee and be steadily implemented in actual work.

II. Enterprise Quality Management

1. Quality Management Organization

The company's general manager personally presides over the investigation, discussion, and formulation of business strategies centered on quality. Relevant organizations are established and play a leading role, unifying the company's business objectives, direction of struggle, and internal environment, encouraging all employees to work hard to achieve the company's objectives, quality policy, and quality goals. The general manager and management representative convey the importance of meeting customer and regulatory requirements to employees through appropriate means, so that company employees firmly establish the concept of "customer satisfaction" and "compliance with regulations."

2. Quality Management System

Qingdao Hailida attaches importance to the construction of the quality management system and has successively passed the ISO9001 international quality management system certification; "ISO14001 Environmental Management System," "ISO45001 Occupational Health and Safety Management System" certification, and the two-integration management system evaluation certificate. Through the formulation and implementation of procedural documents, operation instructions, and management documents, the company has achieved resource provision, process control, monitoring and measurement, and continuous improvement for all system processes.

3. Quality and Safety Risk Management

① Quality Risk Monitoring

In order to improve competitiveness and timely analyze and evaluate quality risks, the company collects and analyzes market feedback data to provide a basis for company decision-making and planning, and uses process performance data and materials to continuously improve the suitability and effectiveness of the company's quality management system.

The management representative conducts internal audits and management reviews of the quality management system through the "Internal Audit Control Procedure for the Quality System" and the "Management Review Control Procedure," and conducts comprehensive and systematic monitoring and measurement of the quality system process; monitoring and measurement of various processes are carried out through the "Contract Review and Production Plan Control Procedure."

The sales company monitors and measures customer satisfaction through the "Customer Complaint and Satisfaction Control Procedure."

The production department monitors and measures the production process through the "Production Process Control Procedure," monitoring and measuring process parameters, process capability, and equipment capability. 。

② Emergency Management

In order to ensure the normal use of products and the monitoring and risk assessment of major quality and safety accidents, the company has formulated a series of systems such as the "Product Quality Management and Assessment Rules," and established a strategic leadership and coordination agency centered on the company's general manager to respond quickly and effectively to various risks. The company has established a complete tracking and handling process for crisis quality and safety accidents in the three-guarantee after-sales service system, with dedicated three-guarantee service personnel responsible for the entire process of follow-up and handling of quality and safety accidents. The handling and control of various risks in the company are guaranteed by special systems, departments, and leaders in charge, and have standard operating procedures. They constantly identify quality and safety risk points in the processes of product planning, design, manufacturing, transportation, storage, and use, fundamentally preventing the occurrence of quality and safety risks. Since its establishment, the company has not experienced any major risks or crises and enjoys a good reputation in the industry.

In order to promptly and effectively solve various problems, inquiries, and complaints for customers, ensure sustained and high-level customer satisfaction, establish stable customer relationships, and ensure the long-term improvement of the "Zhiyuan" brand, the company uses the customer service platform systems of major host factories such as XCMG Heavy Machinery and Construction Machinery to provide long-term and efficient consultation and three-guarantee services to customers nationwide, and configures professional customer service personnel and after-sales service personnel to establish relationships with end customers and promptly solve various service problems for customers.

III. Quality and Integrity Management

1. Quality Commitment

Qingdao Hailida adheres to a customer-centric approach in quality management, aiming to meet customer requirements and implement quality subject responsibilities. The company strictly abides by laws and regulations such as the "Product Quality Law," "Standardization Law," and "Metrology Law," strictly implements product standards, meets customer requirements, prevents false advertising, resolutely resists counterfeit and fraudulent customer behavior, does not infringe on the legitimate rights and interests of other enterprises, follows the principles of fair, open, and just competition, conducts orderly competition, and builds a market environment of honest operation and fair competition.

2. Operation Management

In order to meet customer and production service quality requirements, Qingdao Hailida plans the entire process of product realization according to the "APQP Management Procedure" and ensures consistency with the company's quality management system requirements. The planning content includes: quality goals to be achieved by the product and product (including service) requirements; determining the processes, control methods, and standards required for product realization; resources required for product realization; determining the verification, confirmation, monitoring, measurement, inspection, and testing activities required for the product, as well as product acceptance criteria.

3. Marketing Management

At the end of each year, the company collects data and information for the year, including the implementation of the year's business plan, changes in the market environment, changes in the company's development, and the situation of competitors, and analyzes the market and competitors to formulate the "Annual Comprehensive Plan."

IV. Quality Management Fundamentals

1. Standard Management

The company has passed ISO9001 quality management system certification. The company comprehensively manages the quality foundation from aspects such as enterprise standard management, metrology management, certification management, and inspection and testing management. Product performance indicators have reached the advanced domestic level. The company's products are mainly based on the following standards:

2. Metrology Management

The company controls testing instruments through the "Measurement and Testing Instrument Control Procedure." Currently, it possesses more than 40 sets of testing and metrology equipment, such as three-coordinate measuring machines, direct-reading spectrometers, coating thickness gauges, universal material testing machines, involute inspection instruments, and Rockwell hardness testers. The equipment's precision and accuracy meet the company's production monitoring and measurement needs.

3. Certification Management

Passed ISO9001 international quality management system certification in 2002; passed "ISO14001 Environmental Management System," "ISO45001 Occupational Health and Safety Management System" certifications, and the two-integration management system evaluation certificate in September 2009.

4. Inspection and Testing Management

The company attaches great importance to process research and product testing and has independent testing capabilities. It possesses a large number of testing equipment to conduct strict quality testing of raw materials, semi-finished products, and finished products. In 2012, the company built the only large-scale comprehensive gearbox testing platform in China, capable of simulating actual working conditions to conduct type testing of gearboxes.

V. Product Quality Responsibility

1. Product Quality Level

Through comprehensive quality management and continuous improvement of quality management, our company's production technology level has always been at the forefront of the industry, and product performance indicators have all reached advanced domestic levels. From design, production, and testing to product packaging, transportation, and after-sales service, product quality strictly follows national standards, industry standards, and company standards for factory inspection. Non-compliant products will never leave the factory.

The company has repeatedly received the highest honors from many host factories for suppliers, such as "Excellent Strategic Supplier," "Quality Excellence Award," and "Timely Service Award." The company's products have a good reputation. The 25T automobile crane hoisting mechanism and 1100 walking mechanism were recognized as "Qingdao Famous Brands" in 2009 and 2011, respectively. The "Zhiyuan" trademark was recognized as a famous trademark of Qingdao City in 2012, and the 25K hoisting mechanism was awarded the Shandong Provincial Famous Brand in 2012.